Frequently Asked Questions
Your guide to shopping with KOTOBUKIYA ONLINE
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US, while international orders may take 10-21 days depending on the destination and customs processing.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags still attached.
How do I determine the correct size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make changes or cancel.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.